i am leaving for Boracay tomorrow with a group of couples. One couple had to pull out due to family illness a week ago. they contacted Qantas, Qantas offerered no refund or transfer. I am accept no refund but I struggle with the no transfer. Has anyone else had similar experience? If so did you have a better outcome?
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That’s disgraceful! and so unAustralian !
Depends on the class of ticket you buy.
If have travel insurance they may cover it
We didn’t get the cheap tickets. Qantas is not cheap out of the airlines we could have chosen between Qantas was by far the most expensive,
There are 3 or 4 different ranges of fare for each Qantas flight. The cheapest fare doesn't have any flexibility and is written in terms and conditions so don't like your chances of changing anything regardless where complain.
If have travel insurance they cover things like this and can get some pretty cheap insurance now days.
Always read the fine print. They offered no transfer at the time it was purchased why expect one now?
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